Claims Solutions

• Ease of communication
• Incident notification
• Repair progression

Ease of communication

In the event of an incident you and your drivers will want to know assistance is available 24 hours a day - every day of the year.

With Claims Solutions you can feel safe in the knowledge that even outside office hours, we will provide emergency assistance. We make sure your vehicles and drivers are not left stranded by the roadside.

Whatever communication method you require, Claims Solutions can meet your needs, offering:

• Dedicated telephone response
• Email and online claim notification
• Correspondence claim notification for hire car companies and third party claimants

Our teleclaims advisors will keep your drivers informed of repair progress. We can use your preferred communication method:

• Telephone
• SMS text messaging
• E-mail

Incident notification

Claims Solutions can provide for immediate notification of any reported incidents. Using our bespoke Customer Specific Business Rules, we can send an electronic copy of the claims form to:

• The Fleet Manager
• Insurance Broker
• Insurance Company
• Nominated Service Suppliers

We can also keep fleet managers informed of costs and off road time with the use of our exclusive Customer Portal. This even enables tracking of individual repairs.

Repair progression

Keeping off road times to a minimum and managing driver expectation is essential in operating a quality repair process. For this reason, our Claims Solutions teleclaims advisors progress the repair process by monitoring:

• The vehicle on site date
• Booking in date
• Date estimated
• Date authorised
• Estimated repair completion date
• Actual repair completion date
• Date vehicle returned to driver

These are all critical stages in the repair process. They enable us to manage not only the off road time, but also any associated daily rental costs for a replacement car or van.

Take a look at our additional services: Assistance, Cost Control and Claims Handling.